TERMS OF SERVICE & EMAIL COMPLIANCE POLICY

OVERVIEW

This website and the CargoThrive platform are operated by Cargothrive Innovations Inc., a company registered in BVI. Throughout these Terms, the terms “we”, “us”, “our”, and “CargoThrive” refer to Cargothrive Innovations Inc..

CargoThrive provides a business-oriented logistics communication, workflow, monitoring, and operational support platform.

Access to the platform and related services may be provided through registration, invitation, onboarding, direct engagement, or other methods approved by CargoThrive, and may be subject to applicable commercial agreements, service configurations, and account approval.

By accessing this website, creating or using an account, or using any CargoThrive service, you agree to be bound by these Terms of Service (“Terms”), together with any additional policies, service agreements, quotations, orders, or terms referenced herein.

CargoThrive processes email and related communications only for authorized business users and legitimate logistics or operational purposes.

CargoThrive maintains technical and operational controls that may include:

Dedicated inbound addresses, aliases, or subdomains for tenant isolation;
Secure storage of incoming messages and related data for processing, audit, recovery, and operational purposes;
Message deduplication using Message-ID, content hashes, or other technical identifiers;
Detection and prevention of forwarding loops;
Monitoring of delivery status, bounces, complaints, and processing events;
Restrictions against unsolicited bulk or marketing email;
Controls designed to prevent abuse of the platform;
No sale or distribution of email lists for unsolicited communication.

CargoThrive is not an email marketing platform, bulk-email service, or open email relay.

Email functionality is provided as part of logistics, workflow, monitoring, and business communication services between authorized parties.

If you do not agree to these Terms, you may not access or use our website or services.

SECTION 1 – PLATFORM ACCESS

Platform access may be provided through approved registration, invitation, onboarding, account creation, or other methods authorized by CargoThrive.

Accounts and services may be subject to verification, usage limits, technical configuration, service availability, and applicable commercial arrangements.

You represent that the information you provide is accurate and that you are authorized to use the platform.

Where you use CargoThrive on behalf of a business, company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

You may not use the platform or services for any unlawful, fraudulent, abusive, unauthorized, or prohibited purpose.

SECTION 2 – GENERAL CONDITIONS

CargoThrive reserves the right to refuse, restrict, suspend, or terminate access to the platform or services for security, compliance, operational, contractual, abuse-prevention, or risk-management reasons.

You understand that electronic communications and data may pass through multiple networks, systems, service providers, applications, servers, and third-party infrastructure.

CargoThrive applies reasonable technical and organizational safeguards designed to protect information handled through the platform, but no electronic system can be guaranteed to be completely secure, uninterrupted, or error-free.

You may not reproduce, duplicate, copy, resell, sublicense, reverse engineer, commercially exploit, or provide unauthorized access to any portion of the platform or services without prior written authorization from CargoThrive.

SECTION 3 – INFORMATION DISCLAIMER

Information provided on this website is for general business and informational purposes only.

CargoThrive makes reasonable efforts to maintain accurate and current information, but does not warrant that all website content will always be complete, accurate, current, or error-free.

CargoThrive may update, revise, remove, or modify website content at any time without prior notice.

Information provided through the website or platform does not constitute legal, tax, customs, insurance, financial, or other professional advice.

SECTION 4 – SERVICES AND MODIFICATIONS

CargoThrive services may vary depending on client requirements, selected features, subscription level, configuration, usage, geographic location, integrations, and commercial arrangements.

CargoThrive may modify, enhance, replace, suspend, restrict, or discontinue any feature or service from time to time.

Certain features may depend on third-party services, cloud infrastructure, email providers, external APIs, data providers, or systems not controlled by CargoThrive.

Changes to services, features, or pricing will not affect obligations already incurred under an existing written agreement unless otherwise stated.

SECTION 5 – BILLING AND ACCOUNT INFORMATION

Clients are responsible for providing accurate and complete billing, contact, account, and business information required for service delivery.

Pricing, payment terms, billing frequency, usage charges, credit arrangements, and other commercial terms may vary by client and may be governed by a quotation, service agreement, order, invoice, subscription arrangement, or other confirmation.

CargoThrive may use periodic, consolidated, subscription-based, usage-based, transaction-based, or other agreed billing methods.

Clients are responsible for maintaining current billing and contact information.

SECTION 6 – THIRD-PARTY SERVICES

CargoThrive may integrate with, depend upon, or transmit data through third-party products and services, including but not limited to:

Email service providers;
Internet service providers;
Cloud hosting providers;
DNS providers;
Telecommunications providers;
Authentication providers;
Shipping and logistics data providers;
Carrier systems;
Government or customs systems;
APIs;
Storage providers;
External software platforms.

Third-party systems are subject to their own terms, technical limitations, availability, security policies, and operational practices.

CargoThrive does not control such third-party systems and is not responsible for outages, delays, failures, restrictions, filtering, blocking, data loss, incorrect data, policy changes, or other issues caused solely by third parties outside CargoThrive’s reasonable control.

SECTION 7 – USER SUBMISSIONS AND FEEDBACK

Users may provide CargoThrive with feedback, suggestions, requests, examples, documents, communication samples, configuration information, or other materials.

CargoThrive may use non-confidential feedback and suggestions for product development, service improvement, operational analysis, and business purposes without obligation to provide compensation.

Users remain responsible for ensuring that any information or materials submitted through the platform may lawfully be provided to CargoThrive and do not violate applicable laws, confidentiality obligations, or third-party rights.

SECTION 8 – PROHIBITED USES

You may not use the CargoThrive website, platform, communications infrastructure, or services for:

Spam;
Unsolicited bulk messaging;
Unauthorized marketing;
Phishing;
Fraud;
Malware distribution;
Harassment;
Identity impersonation;
Illegal activities;
Unauthorized access to systems or accounts;
Security circumvention;
Data scraping or unauthorized data collection;
Transmission of unlawful or malicious content;
Activities that interfere with the security, availability, performance, or integrity of CargoThrive or third-party systems;
Any activity that violates applicable law or regulation.

CargoThrive may suspend or terminate access where abusive, suspicious, unlawful, or prohibited activity is detected.

CargoThrive may also impose sending limits, account restrictions, message limits, or additional verification requirements where necessary to protect the platform and third-party infrastructure.

SECTION 9 – EMAIL COMPLIANCE AND ACCEPTABLE USE

CargoThrive email functionality is intended for legitimate business communications associated with logistics, freight, transportation, shipment management, customer service, workflow processing, and related operational activities.

Users are responsible for ensuring that email addresses, domains, forwarding rules, sender identities, contact information, and communication permissions used with CargoThrive are properly authorized.

Users must not use CargoThrive to:

Send unsolicited bulk messages;
Send purchased or harvested mailing lists;
Send deceptive or misleading communications;
Send messages from unauthorized sender identities;
Circumvent spam, abuse, reputation, or security controls;
Operate mailing lists or marketing campaigns unrelated to legitimate operational communications.

CargoThrive may monitor delivery failures, complaints, bounce rates, abnormal sending patterns, and other technical signals to protect the platform and maintain compliance with infrastructure providers.

CargoThrive reserves the right to suspend sending or receiving functionality where activity creates legal, compliance, security, deliverability, reputation, or operational risk.

SECTION 10 – EMAIL DELIVERY, RECEIPT, FORWARDING AND PROCESSING DISCLAIMER

CargoThrive provides tools designed to receive, transmit, monitor, forward, process, analyze, match, store, organize, and assist with business email communications.

However, CargoThrive does not guarantee that every email or electronic communication will be successfully received, forwarded, transmitted, delivered, synchronized, stored, detected, parsed, matched, displayed, processed, or acted upon.

Email communication depends upon numerous systems, configurations, networks, service providers, and technical factors that may be outside CargoThrive’s reasonable control.

These may include, without limitation:

Sender or recipient email providers;
Email forwarding rules;
Mailbox rules;
Client-side email rules;
Automatic BCC or CC settings;
Email server configurations;
DNS or MX configurations;
SPF, DKIM, or DMARC configurations;
Authentication failures;
Password or credential changes;
Account suspension;
Mailbox capacity or quota limitations;
Spam or junk-mail filters;
Security gateways;
Firewalls;
Anti-virus or anti-spam systems;
Email reputation systems;
Blacklists or blocklists;
Provider rate limits or throttling;
Sender reputation;
Recipient rejection;
Message or attachment size limits;
Unsupported, malformed, or corrupted messages;
Duplicate messages;
Delayed messages;
Server, software, or API failures;
Internet or network interruptions;
DNS failures;
Cloud infrastructure outages;
Telecommunications failures;
Third-party policy or configuration changes;
Changes made by clients, employees, administrators, or IT service providers;
Incorrect or disabled forwarding rules;
Incorrect forwarding addresses;
Forwarding loops;
Filtering occurring before a message reaches CargoThrive;
Security policies imposed by the sender or recipient;
Temporary service interruptions;
Maintenance; and
Other circumstances beyond CargoThrive’s reasonable control.

Accordingly, CargoThrive does not warrant or guarantee that:

Any particular email will reach CargoThrive;
Any particular email will reach its intended recipient;
Forwarded email will always be successfully forwarded;
Every inbound email will be captured;
Every outbound email will be delivered;
Every message will be processed immediately;
Every message will be correctly classified, parsed, or matched;
Every attachment will be readable or processable;
Every status change will be detected;
Every automated reminder or monitoring condition will be triggered; or
Every relevant business event will be identified by the platform.

Emails may occasionally be delayed, rejected, blocked, filtered, duplicated, modified, incorrectly routed, or lost before reaching CargoThrive.

Where an email never successfully reaches CargoThrive’s systems, CargoThrive may have no technical means of detecting that the email existed or that delivery failed.

SECTION 11 – CLIENT RESPONSIBILITY FOR CRITICAL COMMUNICATIONS

CargoThrive is designed to assist business users with communication monitoring, workflow management, operational organization, and risk reduction.

However, CargoThrive should not be relied upon as the sole method of receiving, sending, monitoring, confirming, or acting upon time-sensitive or business-critical communications.

Clients remain responsible for maintaining appropriate independent business controls, including where applicable:

Access to original email accounts;
Monitoring of primary business mailboxes;
Verification of important communications;
Backup communication methods;
Management of email-provider configurations;
Forwarding settings;
Credentials and authorization;
DNS settings;
Spam and filtering controls;
Business continuity procedures; and
Internal operational checks.

Where failure to receive, send, identify, or act upon a communication could result in significant operational, financial, legal, contractual, customs, regulatory, or commercial consequences, clients are responsible for independently confirming that the relevant communication has been received and properly handled.

CargoThrive is an operational support platform and does not replace the client’s own responsibility for managing critical business communications.

SECTION 12 – AUTOMATION, MATCHING, MONITORING AND DATA DISCLAIMER

CargoThrive may provide automated functions including:

Email parsing;
Shipment matching;
Bill of lading matching;
Reference-number identification;
Container matching;
Status monitoring;
Data extraction;
Reminder generation;
Workflow triggering;
Operational notifications;
Change detection;
Routing and assignment.

Such functions are intended to assist users and reduce manual workload.

However, automated processing may occasionally produce incomplete, delayed, inaccurate, duplicated, incorrectly matched, or otherwise incorrect results.

Users remain responsible for reviewing information where accuracy is material to a business decision or operational action.

CargoThrive does not guarantee that automated processing will identify every error, inconsistency, status change, shipment event, communication, deadline, or operational condition.

SECTION 13 – DISCLAIMER OF WARRANTIES

The website, platform, email infrastructure, integrations, automation functions, and related services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, CargoThrive makes no warranties, express or implied, regarding:

Continuous availability;
Uninterrupted operation;
Error-free performance;
Email delivery;
Email receipt;
Email forwarding;
Message processing;
Data accuracy;
Processing speed;
Compatibility with every email provider or system;
Detection of every business event; or
Achievement of any particular operational or financial outcome.

Temporary interruptions, technical errors, processing delays, and service limitations may occur.

SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, CargoThrive shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of, or inability to use, the website, platform, email functionality, integrations, automation services, or related services.

Without limiting the foregoing, CargoThrive shall not be responsible for losses, costs, penalties, liabilities, claims, or damages arising from or relating to:

An email not being received;
An email not being forwarded;
An email being delayed;
An email being rejected;
An email being blocked;
An email being filtered;
An email being classified as spam;
An email being duplicated;
An email being incorrectly routed;
An email not being detected;
An email not being parsed;
An email being incorrectly parsed;
A shipment not being matched;
A shipment being incorrectly matched;
A reminder not being generated;
A monitoring event not being detected;
A third-party service interruption;
Incorrect or unavailable external data;
Incorrect user configuration;
Incorrect email forwarding configuration;
Incorrect DNS configuration; or
Client-side system failure.

This includes, without limitation:

Missed bookings;
Missed shipment instructions;
Missed delivery appointments;
Missed documentation deadlines;
Missed customs deadlines;
Vessel or flight delays;
Shipment delays;
Demurrage;
Detention;
Storage charges;
Port or terminal charges;
Customs penalties;
Carrier penalties;
Contractual penalties;
Lost business;
Lost profits;
Lost revenue;
Loss of business opportunity;
Operational disruption;
Reputational loss;
Additional transportation or logistics costs; and
Claims made by customers, carriers, vendors, agents, authorities, or other third parties.

CargoThrive shall not be responsible for consequences resulting from a communication that never reached CargoThrive’s systems due to circumstances outside CargoThrive’s reasonable control.

Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited under applicable law.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless CARGOTHRIVE PTE. LTD., together with its directors, officers, employees, contractors, agents, affiliates, and service providers, from claims, liabilities, damages, losses, penalties, and reasonable expenses arising from:

Your misuse of the services;
Your violation of these Terms;
Your violation of applicable law;
Your unauthorized use of email addresses or domains;
Content transmitted through your account;
Your infringement of third-party rights; or
Your configuration or use of third-party services.

SECTION 16 – SECURITY AND ACCOUNT RESPONSIBILITY

Users are responsible for maintaining the confidentiality and security of account credentials, passwords, API keys, email credentials, authorization tokens, and administrative access.

Users must promptly notify CargoThrive if they become aware of unauthorized access, credential compromise, or suspicious account activity.

CargoThrive may suspend access where reasonably necessary to investigate or prevent security risks.

SECTION 17 – DATA AND BUSINESS RECORDS

CargoThrive may store communications, message metadata, attachments, processing records, operational logs, audit information, configuration records, and related data where reasonably necessary to provide the services.

Retention periods may vary depending on service configuration, business requirements, technical limitations, applicable agreements, and legal obligations.

Clients remain responsible for maintaining any independent records required by law, regulation, contract, or internal company policy.

CargoThrive should not be considered the client’s exclusive archive or legally required recordkeeping system unless expressly agreed in writing.

SECTION 18 – TERMINATION

These Terms remain effective while you access or use the CargoThrive website or services.

CargoThrive may suspend or terminate access in accordance with these Terms or any applicable commercial agreement.

Upon termination, the client remains responsible for obligations incurred before termination.

Provisions relating to liability, indemnification, confidentiality, intellectual property, payment, and provisions that by their nature should survive termination shall remain effective after termination.

SECTION 19 – GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict-of-law principles.

Unless otherwise expressly agreed in writing between CargoThrive and the applicable client, any dispute arising out of or relating to these Terms, the CargoThrive platform, or the services shall be subject to the jurisdiction of the courts of Singapore.

SECTION 20 – CHANGES TO THESE TERMS

CargoThrive may revise or update these Terms from time to time.

The most current version will be made available on the CargoThrive website.

Continued access to or use of the website or services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall continue in full force and effect.

SECTION 22 – ENTIRE AGREEMENT

These Terms, together with any applicable written service agreement, order, quotation, privacy policy, or other agreement expressly incorporated by reference, constitute the agreement governing use of the CargoThrive website and services.

Where a separate written commercial agreement conflicts with these Terms, the separate written commercial agreement shall control to the extent of the conflict.

SECTION 23 – CONTACT INFORMATION

Questions regarding these Terms, email compliance, account use, or CargoThrive services may be directed to:

CARGOTHRIVE PTE. LTD.
Singapore

Email: support@cargothrive.com